Terms of Service

Last updated: March 28, 2026

These Terms of Service ("Terms") govern your access to and use of MonkeyLeads, a software-as-a-service platform operated by Kaaren Orbiit ("Company", "we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

"Service" means the MonkeyLeads platform, including the web application, dashboard, API, and any related services provided by the Company.

"User" means any individual who creates an account or is invited to a workspace on the Service.

"Workspace" means an organizational account on the Service, which may include multiple Users.

"Lead Data" means any information submitted to the Service through the API or other capture methods, including but not limited to names, email addresses, phone numbers, and custom fields.

2. Account Registration

To use the Service, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

You must be at least 18 years old to create an account. By registering, you represent that the information you provide is accurate and complete.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to collect, store, or process personal data without the consent of the data subjects, or in violation of applicable privacy laws.
• Use the Service to send unsolicited communications (spam) or for any purpose that violates anti-spam legislation.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Use the Service to transmit malware, viruses, or any other harmful code.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service in a way that could damage, disable, overburden, or impair our infrastructure.
• Resell, sublicense, or provide access to the Service to third parties without our written consent.

4. Plans and Billing

4.1 Free Plan

The Service offers a free plan with limited features as described on our pricing page. The free plan is provided "as is" and may be modified or discontinued at any time with reasonable notice.

4.2 Paid Plans

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days' prior notice to affected subscribers.

4.3 Upgrades and Downgrades

You may upgrade or downgrade your plan at any time through the billing section of the dashboard. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.

4.4 Payment Processing

Payments are processed through third-party payment providers (Stripe). We do not store your full credit card information. By providing payment information, you authorize us to charge your payment method for all fees incurred.

4.5 Overdue Payments

If payment fails, we will attempt to notify you and may suspend access to paid features after a 7-day grace period. Your data will be retained for 30 days following suspension, after which it may be permanently deleted.

5. Data Ownership and Privacy

5.1 Your Data

You retain all ownership rights to your Lead Data and any content you submit to the Service. We do not claim ownership of your data.

5.2 License to Operate

By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing and improving the Service.

5.3 Data Processing

We process your data in accordance with our Privacy Policy. We implement industry-standard security measures to protect your data, but no system is 100% secure. You acknowledge and accept this inherent risk.

5.4 Data Portability

You may export your Lead Data at any time through the Service's API. Upon account termination, we will make your data available for export for a period of 30 days.

5.5 Data Deletion

Upon your request, we will delete your Lead Data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or audit requirements).

6. API Usage

The Service provides an API for programmatic access. You agree to:

• Keep your API keys confidential and not share them publicly.
• Comply with rate limits and usage quotas associated with your plan.
• Not use the API to build a competing product or service.

We may suspend API access if we detect abuse or behavior that threatens the stability of the Service.

7. Automation Rules and Webhooks

The Service allows you to configure automation rules that trigger actions when leads are captured (e.g., sending emails, calling webhooks, assigning leads). You are solely responsible for:

• The configuration and behavior of your automation rules.
• Ensuring that automated emails comply with applicable laws (CAN-SPAM, GDPR, etc.).
• The endpoints and services you connect via webhooks.
• Any consequences resulting from automated actions triggered by your rules.

8. Team Members and Access

Workspace administrators may invite team members and assign roles. The administrator is responsible for managing access and ensuring that all team members comply with these Terms. When a team member is removed, their access is revoked immediately, but data they contributed remains in the workspace.

9. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by the Company and protected by intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

10. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will meet your specific requirements, that it will be uninterrupted or error-free, or that any defects will be corrected.

13. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Termination

14.1 By You

You may terminate your account at any time by contacting us or through the account settings. Upon termination, your right to use the Service ceases immediately.

14.2 By Us

We may suspend or terminate your account if you violate these Terms, if your account is inactive for more than 12 months, or if required by law. We will make reasonable efforts to notify you before termination, except in cases of severe violations.

14.3 Effect of Termination

Upon termination, your data will be retained for 30 days to allow for export, after which it may be permanently deleted. Provisions regarding data ownership, limitation of liability, indemnification, and governing law survive termination.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the competent courts of that jurisdiction.

17. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18. Contact

If you have questions about these Terms, please contact us at:

Kaaren Orbiit
Email: [email protected]